STORE POLICY

Shippings and Returns

 

Please check the package upon delivery and let our courier know and acknowledge if there is any damage.

If your order arrives damaged or not as described, please contact us immediately for an exchange or refund. Please take photos and send us as prove, as we need to present them to our courier. We will arrange for our courier to collect the item from you.

If you change your mind, you need to let us know as soon as possible within 14 days from the date of purchase. The good must be sent back to us in its original packaging, unopened and without damage. If you received "free shipping" offer, we will deduct the shipping cost incurred both ways from the refund amount. 

You can return your product for store credit, a different product, or a refund to the original payment method.

 

Please note the return policy is subject to and not limited to the following exceptions:

Discounted items are final and cannot be returned or exchanged

  • Returned items must be returned in original packaging

  • Returned items must have no visible signs of wear or use

  • No returns for customised items, or commissioned

Additional Information:

  • A return restocking fees of £20 will be charge

Privacy & Security

We take the privacy of our clients seriously. We never share your information with anyone, unless it's requested by law. You are responsible for choosing a secure password when we ask you to set up a password to access parts of our sites or apps. You should keep this password confidential and you should choose a password that you do not use on any other site. You should not share your password with anyone else.. Unfortunately, sending information via the internet is not completely secure. Although we will do our best to protect your personal data once with us, we cannot guarantee the security of any personal data sent to our site while still in transit and so you provide it at your own risk.

Payment Methods

Bank Transfer / Credit / Debit Cards

Offline Payments: Please contact

  • HANOI ART HOUSE
  • HANOI ART HOUSE
  • HANOI ART HOUSE

Copyright © Hanoi Art House Ltd. All rights reserved.

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